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PNB — the workhorse of support coordination.

For years, PNB has helped support coordination agencies manage plans, monitor consumer well-being, and stay compliant — without paper, spreadsheets, or guesswork.

Schedule a demo Tour the features
  • In production today — actively serving agencies across multiple states.
  • HIPAA-compliant — security and audit trails baked in.
  • Easy to learn — minimal training, intuitive workflows.
  • Customizable — adapts to how your agency actually works.
What's in PNB

Everything your team uses, every day.

PNB is the hub for plans, monitoring visits, MH/SCS checklists, billing, EVV, and the day-to-day operations of a busy agency.

Consumer records

DDD ID, group home, plan dates, Medicaid end date, MT history, MH and SCS Checklist completion — every detail in one searchable view.

MT, MH, and SCS tracking

Track monthly MT visits with upload-vs-visit color coding, plus annual MH Checklist (by SC) and SCS Checklist (by Supervisor) completion — the rhythm of DDD support coordination, in one place.

SCPA tracking

Support Coordination Prior Authorization records scoped to the billing team only. The DDD Participant Search import flags SCPAs as billable when the monthly MT has been uploaded. SCs, QA, and supervisors never see it. Simple by design.

EVV (built in)

Internal visit verification with maps, staff path, signatures, and admin notes. PNB's EVV is an internal tracking tool — not a federal-EVV-compliance product, and not used to drive billing. (Federal EVV compliance and HHAeXchange aggregator integration arrive with CT Agency Suite, or pair PNB with the standalone CT EVV app.)

Roles & permissions

Fine-grained access for support coordinators, supervisors, QA, and admins. Lock down what each role can see and do.

What's intentionally not in PNB: assignable tasks, dashboards & reports, the full unit billing & remittance module, document management, federal EVV compliance with HHAeXchange aggregator integration, and the broader operations layer. All of that arrives with CT Agency Suite. PNB stays focused on the support coordination workflow it does well.
Who PNB serves

Designed for support coordination agencies.

Available to agencies nationwide. Whether you're a five-coordinator shop or a multi-state operation, PNB scales with you and adapts to the way you already work.

  • Support coordination agencies across the United States — including NJ DDD
  • Provider agencies managing community-based services
  • QA, supervisor, and clinical leadership teams
  • Billing & remittance teams reconciling Medicaid claims
What customers value most
  1. Stability — it just works, every day, for the team that depends on it.
  2. Responsiveness — feature requests don't disappear into a backlog.
  3. Compliance — HIPAA controls and audit trails. (Full HHAeXchange aggregator support arrives with CT Agency Suite.)
  4. People — direct access to the team that builds the product.
Looking ahead: When CT Agency Suite launches, PNB will be retired and customers will migrate to the suite. The cutover is real, but it's fully supported — same data, same team, hands-on training. Your data, your workflows, and your team carry forward.
Use cases

PNB for the workflows agencies search for.

Deep dives into how PNB handles the specific jobs Support Coordination teams come looking for.

PNB

DDD support coordination software

Plans, monitoring, and compliance for DDD-funded support coordination — with NJ-deep workflows and multi-state coverage.

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PNB

SCPA prior authorization software

Track Support Coordination Prior Authorization with a shared queue, status changes, and dashboards. Multi-state import supported.

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PNB

Support coordination case management

Consumer records, MT visits, MH/SCS checklists, and the day-to-day case management workflow agencies actually need.

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See PNB in action.

A quick demo with someone who actually knows the product — not a sales script.

Schedule a demo