ctHelixCAD™ — built for the people on the console all day.
Production-grade Computer-Aided Dispatch for full-time agencies and 24/7 operations centers. Live unit status, structured call intake, geo-aware recommendations, and a single record that flows straight into records and mobile.
Municipal, county, campus, and institutional dispatch centers that need real CAD — not a glorified spreadsheet.
- Live unit status board
- Structured call intake & priorities
- Geo-aware unit recommendations
- Clean handoff to records & mobile
The console you actually want to use for 12 hours.
Most CAD software was designed in a different decade — by people who never had to work a console. ctHelixCAD starts from the dispatcher's seat.
Live unit board
See every unit's status, location, and current assignment at a glance. Status changes ripple instantly across all positions.
Structured call intake
Guided intake captures the right details for each call type — not a free-text field that loses information.
Geo-aware recommendations
The system suggests the right units based on location, availability, and call type. Dispatchers stay in control; the software does the math.
Priority queue
Pending calls sorted by priority, with visible aging so nothing falls off the radar during a busy shift.
Multi-position aware
Designed for centers where multiple dispatchers share a single operational picture — changes are visible to everyone instantly.
Handoff to records
When the call closes, the incident is already half-written. No double entry into the records system.
What a typical shift looks like.
8:14 AM — multi-unit dispatch
A call comes in. The intake screen captures location, type, and priority in a structured form. ctHelixCAD suggests the three nearest units with the right capability. The dispatcher confirms with a single keystroke; all three units get the assignment, status flips on the board, and the response timer starts.
10:42 AM — busy queue
Six calls pending, two of them priority. The queue is sorted automatically, with aging visible on every card. Nothing gets buried, and the dispatcher can see which calls are within service-level thresholds at a glance.
3:21 PM — shift change
Outgoing and incoming dispatchers work the same operational picture. There's no 'briefing document' to write — the live state of every unit, call, and assignment is right there.
Questions buyers ask before signing on.
When will ctHelixCAD be available?
How is it different from legacy CAD systems?
Can we deploy it in our own environment?
What about smaller operations?
More on ctHelixOne™
Ready to see it in action?
Book a 30-minute walkthrough and we'll tailor it to how your team works.